Experienced Service Advisor

Cleveland, TX

Reports to: Service Manager The service advisor accepts vehicles for service from customers, documenting the malfunctions. As shop foreman, he/she supervises the repairs performed on customer vehicles by the service technicians.


Qualifications

Licenses

Driver's License

Other Licenses


Specialized

Previous experience as an auto dealership Service Advisor


Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Aptitude for working directly with customers * Ability to move quickly around shop area to confer with employees and customers. * Good written and oral communication skills. *


Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time indoors in air-conditioned areas.


Sitting

on a regular basis


Standing

on a regular basis


Walking

on a regular basis


Bending, twisting and/or stooping

on a regular basis


Kneeling and/or Squatting

on a regular basis


Lifting

over 50 lbs

infrequently


Reaching and/or lifting overhead

on a regular basis


Climbing

stairs


Repetitive hand/finger movement

on a regular basis


Grasping/grabbing with hands

on a regular basis


Pushing and Pulling

on a regular basis


Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.


Job-Specific Expectations

Schedule appointments with customers.

Greet customers on the service drive.

Write estimates and get approval from customers.

Write repair orders, giving a clear description of the problems.

Sell customers on needed service to their vehicles.

Dispatch repairs with clear instructions.

Make sure parts are ordered.

Explain repairs to customers.

Prepare open RO report and follow up as needed.

Prepare carry over list and follow up as needed.

Meet with claims adjusters.

Keep customers informed as to expected time of completion.

Deliver completed vehicles to customers.

Help answer service direct phone lines.

Working conditions: The service advisor must have the ability to move quickly to the customer's cars and inspect the vehicle to document problems. He or she moves throughout the dealership during the day, including service offices and shop, service drive, cashier window, main office, and parts department.

NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).